Dimensions
Login, Password, Install, General Guides and Common Issues (On Premise & Hosted)
164 articles
Change the Security Profile for each user
Create a new user for Access hosted customers
Clear the multi-user flags
Set up a new ODBC Link
Change a users Dimensions password if they have forgotten it
Make a read-only security profile
Hardware and software compatibility for 2.60a
Error - 'Your user name (xxx) does not match the User ID (xxx) of your Accounts User.'
Error - 'User is currently logged on'
Compatibility with Windows, SQL, Office etc
Creating a new user (on premise)
Error - 'Workspace returned a security error: You must be an administrator.'
Error - 'Windows cannot access \\Client\C$'
Error - 'Your computer can't connect to the Remote Desktop Gateway server...' (Access Hosted Clients)
Compatibility With Windows 11
Error - 'Your computer can't connect to the remote computer because your computer or device did not pass the network access protection requirements set by your network administrator.' (Access Hosted clients)
Unable to log in - Error: 'Unable to log in to the server, either your User name or Password is incorrect or you do not have permission to login.'
Error "User is currently logged on" appears (Access Hosted Clients)
Set up security levels
Error - 'Unable to log in to the Server, you do not have permission to login as a Windows Authenticated User'
Error - 'Cannot alter the login 'xxxx', because it does not exist or you do not have permission' when changing a user's password
Blank space on screen is not displayed correctly (Access Hosted Client)
Custom processes not working as expected
Locked out of Dimensions, get back in without asking someone to make inactive
Supporting you with Brexit changes
A user is marked as active following an application crash in Dimensions
Error - 'You have lost your connection to your network/database'
Change database name in database selection window (Access Hosted Clients)
Enable a user as an aCloud/Access Evo user
Error - 'The supplied user Gateway credentials failed validation for the requested service.' when making a CIS300 submission
I have no 'Rate Maintenance' button
Install a service pack
Mapping reports to file location to users local drive (Access Hosted Customer)
Backing Up SQL Databases
Application icon stuck in taskbar (Windows 10)
Error - 'Signing in via web browser…' message when logging on or viewing documents
Error - 'You have been validated by the Server, but you do not have permission to enter Access Dimensions...' when launching Dimensions (Hosted Client)
How many users can log into Dimensions at the same time?
Error - 'Unable to connect to the server. Contact your system administrator...(no error text available)' (Access Hosted Clients)
Error - 'Authentication Failure. The supplied user Gateway credentials failed validation for the requested service.' EC Sales submission
Error - Unable to add user ' ' to this database. The error retrieved from the server was incorrect syntax near '
Hosted user cannot log into the hosted gateway
When trying to delete a Dimensions user, I am getting the error 'Error (0) an error occurred deleting the Active Directory user the error reported is:' (Hosted Access Client)
Enter new unlocks or licenses
Error - 'Connection interrupted Citrix Workspace will try to reconnect for 5 minutes'
Error - 'MyDesk failed to launch your application. Please try again. If the problem persists, please contact your administrator.' (Access Hosted Clients)
Error - 'There was a problem connecting to the remote resource...' (Access Hosted Clients)
Enable Smart Tags in Excel
Apply new unlocks (Access Hosted Clients)
API documentation
License Key expiration message
API not working
Restoring Database On Access Hosted Environment (Access Hosted Clients)
Access Evo members assigned a User role for Dimensions cannot use Dimensions
A new user is receiving the message "The User Id 'XXXX' has not been recognised" and cannot log in to WorkForce
Are legacy protocols TLS 1.0 and 1.1 and SMB 1, 2 and 3 required for Dimensions
Version 3 Unable to log in "Cannot complete request"
Doesn't open correctly and hangs frozen
Remote Desktop can't connect to the remote computer
Error - ‘Invalid state value presented, Please contact your administrator’ in Access Evo when accessing Dimensions via the 9 dot menu
Can't open Dimensions from the nine-dot menu
Vulnerability in Microsoft XML Parser query
Citrix Access Evo app ‘Installation unsuccessful’ error (Access Hosted Clients)
Citrix opens two (or more) non-responsive application windows after launch
Download Citrix Receiver on a Mac
Hosted password policy (Access Hosted Clients)
Change the number of decimal places in the database
Error - 'The requested application is not available in your Citrix profile'
Export a file on local machine (Hosted)
Access Dimensions on the hosted environment
Access Evo user not added to database
Error - 'You might be having an issue with a Citrix virtual driver (WI)'
Auditors require the customers Dims server address to access for auditing
Citrix Error 31 SSLv3 Alert Handshake Failure
Close a remote/hosted session when it is not responding (Access Hosted Clients)
Restore a backup using Dimensions Administrator
Change a users username (Access Hosted Client)
Change menu layouts
Error - 'MyDesk failed to launch your application. Please try again. If the problem persists, please contact your administrator.' (Access Hosted Clients)
Cannot login to Dimensions with errors
Duplicate User Name (Access Hosted Clients)
Error - 'XXX Not Responding' when downloading expenses
What is latest version of Dimensions?
User account locked (Access Hosted Clients)
Apply a hot fix?
Using Dimensions API process to insert data not behaving as expected
Apply a custom library?
Updating user licenses centrally without having to redo the entire process for each user
Error - 'Server unreachable, please check whether ADselfservice Plus is running...' when logging in
Using Multi Factor Authentication
Error - 'Unable to log in to the Server...' when logging in
Change my password (Access Hosted Client)
Saving hosted files locally
Schedule and take a backup using Dimensions Administrator
Blank space on screen is not displayed correctly (Access Hosted Client)
Set up a copy of a live database for testing
Error: 'The Server license key does not match the Local license key'
Font size is small and hard to read, also blurry
Update test database with a copy of live (Access Hosted Clients)
Install files
Backup Restoration request (Access Hosted Clients)
Errors with the test database
Licence message prompt (Access Hosted clients)
API error 'The Dimensions API is not registered for use with this Dimensions dataset' when trying to process data
Is the 64-bit version of Office compatible with Access Dimensions?
Error - 'Access Evo returned a security error. Authentication ERROR. Ticket HAS EXPIRED' when synchronising Dimensions to Access Evo
Does Access Dimensions Support Azure SQL?
How to install Dimensions from FTP folder
Error - 'Unable to log in to the Server' when trying to log into Dimensions
We do not seem to have received our Dimensions unlocks
How to apply a HotFix
Modules missing from Dimensions after applying new unlocks
Hosting Services down displaying black screen or signs users out (Access Hosted clients)
Create a new database
Dimensions does not launch from Access Evo for one user
Application freezes when attempting to login
Request for hosted server restart (Access Hosted Clients)
Cannot open Dimensions, it flickers up and disappears but stays open in the windows tool bar
I keep losing connection to the Gateway/Access Dimensions, when using Wi-Fi
Citrix is blank when connecting to Dimensions
Check when the licence is going to expire
Change font size in Dimensions 3.0
New User Guidance
Error - 'Cannot generate sspi context' when logging in
v3 User showing in Access Evo but not in Dimensions user records.
Error - 'A Failed Scheduled backup job exists for this Database' message when logging onto Dimensions
Back To Back (BTB) is not auto ticking on some products
Error - 'The task you are trying to do can't be completed because Remote Desktop Services is currently busy' when trying to use an application (Access Hosted Clients)
New Access Evo account is not creating a Dimensions account
Error - 'PDF_DLL...' when logging in as a new user
Disable URL gateway for a user
Does Access Dimensions CRM module support TAPI-Telephony Application Programming Interface
Obtain a copy of our hosted Dimensions database (Access Hosted Clients)
What SQL tables exist in Dimensions and how do these link together?
New users need to be added to the ThinPrint profile (Access Hosted Clients)
Installation instructions
Error - 'Unable to log in to the server. The database <dbname> does not exist...' (Hosted Access Clients)
aCloud Expense Integration Not Working
Error - 'The user name or password that you entered is not valid. Try typing it again.' (Access Hosted Clients)
Unable to log into the server as a windows authenticated user
Error - 'You have lost connection to your network/database.'
Unable to Login as SA, Password not known
Error - 'Your logon to the Server was successful, but the database specified needs upgrading ...'
When opening Dimensions, Citrix does not load (Access Hosted Clients)
When opening Dimensions, the error "A file that the external PDF_link.dll relies on is missing or is the incorrect version" appears
Windows authenticated logon 'Database name does not exist or you do not have permission to access it'
Cursor stuck in date field, after entering an Invoice Date
Which ODBC Driver to use for which version of SQL Server
Error - 'Network Connection Error, please contact your administrator'
Transactions synced from Expense is showing incorrectly and the totals are wrong
I need to update my test database with a copy of the live one and I use Dimensions V3 in Access Evo(Access Hosted Clients)
Why are my look ups not automatically populating
Opens as two duplicate small windows in Access Evo and does not open properly
Workforce - The Net column is not displayed in the DRS Batch screen for one user
The CRM Data Entry is screen different for one user
Error - 'The remote desktop can't connect to the remote computer' when trying to connect to a remote computer
Error - 'This user is a Access Evo user so cannot be deleted' When Trying to Delete a User
Single Duplicate button in Dimensions is greyed out
We have moved all our saved PDFs to a new folder and now when trying to view them from Dimensions we get the error 'The file "<FILENAME>" is not available.'
Set up a modified library
This computer can't connect to the remote computer, try connecting again (Access Hosted Clients)
Create a user in Access Evo for Dimensions
How does the Payment Practices report calculate its figures?
I have had another unlock key sent to me