The first solution to try for this would be refreshing the Windows Authentication option. To do this:
1. Click onto the System tab
2. Click onto the User Records button
3. Locate the User from the list.
4. Click onto Edit
5. Untick the box for Windows Authentication
6. Press Save
7. Go back into the User and re-tick the Windows Authentication
If this solution does not work, please try the following:
Delete the user both from Dimensions, and from the SQL server and then recreate them again through Dimensions.
To delete the user from within Dimensions:
Click on the System tab
Click User Profiles
Find the user to delete in the list
Click on the user, then select Delete
Make sure the user is showing as NO in the Active column, if this is YES then click Inactive beforehand
To delete the user in SQL Management Studio:
Open up SQL Management Studio
Expand the Security folder
Expand Logins
Find the user to delete from the list
Right click and select Delete
Click OK
Note: that if the user has been edited in Active Directory in any way, the SQL server will need to be restarted before the user is recreated. If the server is not restarted, the error will reoccur even after the user is created again.
Once the above is all done, recreate your user in the normal way.
If this error appears after a user's email address has been changed in Access Workspace then please follow the steps below:
Login to Access Workspace as an admin and note the applications to which the user has a role set.
Remove their access from all the above applications set in Access Workspace.
Raise a new case online and reference the title of this article to request that the email address for that user in Dimensions is updated to match that now being used in Access Workspace.
Wait until Access support confirm that the above step has been completed.
Login to Access Workspace and reassign the roles to the user that were noted in step 1.