Changing the default browser usually resolves this. If you use Chrome, switch the default to Microsoft Edge:
Click the Start menu.
Click Settings.
Click Apps.
On the left, click Default apps.
Scroll down to Web browser and click the current browser shown.
In the Choose an application window, click Microsoft Edge. The change saves automatically.
If this does not resolve the issue, work through the following:
Ensure only one instance of Dimensions is running for the database.
Clear the browser cache for the default web browser.
Refresh the Access Evo connection:
Log in to Dimensions.
Click the red Access icon in the top left.
Click Change Password.
Click Access Evo Logon Details to refresh the connection between Access Evo and Dimensions.
Compare the Access Evo user account setup with a working user's setup.
Confirm the user is marked as a Workspace user in Dimensions:
Log in to Dimensions.
Click System, then click User Records.
Click the relevant user, then click Options at the top of the screen.
Click Edit (pencil and paper icon).
Tick the Workspace User option.
Click Save.
The user may need to log out and back in to Dimensions for the changes to take effect.