This can be resolved by changing the default browser on your machine. If you usually use Chrome, change the default to Microsoft Edge and this will resolve the issue. In order to do this change:
On your computer, click the Start menu
Click Settings
Click Apps.
on the left, click Default apps.
Scroll down to Web browser and click your current browser (typically Microsoft Edge).
In the Choose an application window, click Google Chrome. The change will be automatically saved.
If the above doesn't resolve the issue then please run though the following step:
Ensure there is only one instance of Dimensions running for a particular database.
Clear browser cache for the web browser the end user has set as the default.
Try logging into Access Evo by carrying out the following steps:
Login to Dimensions
Click on the Access red icon on the top left hand corner of the screen
Select the change password option
Finally Access Evo logon details option to refresh the connection between Access Evo and Dimensions.
Compare the Access Evo user account setup with an existing end user that works.
In Dimensions check that the end user has been marked as a aCloud/Workspace user under their profile. To do this:
Log into Dimensions
Browse to System, User Records
Highlight the relevant user in the list and click Options at the top of the screen
Click Edit (pencil and paper icon)
Tick the "Workspace User" option to enable it
Click Save
The user may need to log out and back into dimensions for the changes to take effect