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Create a new user for Access hosted customers

You can create a new Dimensions user and set up their password and access to the hosted environment. You need administrator permissions to do this.

Create the user

  1. Log in to Dimensions as an administrator and click System.

  2. Click User Records, then click the blank line.

  3. Click Edit and fill in the required details.

  4. Click Save.

  5. Send them their new username and password.

Set a password

Send the new user a link to the hosting gateway and ask them to follow these steps:

  1. Click Reset My Password, then enter the username and password.

  2. Click Log in, then click Continue.

  3. Enter the email address then click the (+) icon.

  4. Click Enrol, then click the change password link.

  5. In the old password field, enter the password you were provided.

  6. In the new and confirm password fields, enter your new password.

  7. Click Change Password.

Open Dimensions in the hosted environment

  1. Open a web browser.

  2. If you have a shared gateway, go to: https://gateway.accessacloud.com/rdweb

  3. If you have a private gateway, go to: https://[YourAccountName].accessacloud.com/rdweb. If you're unsure of your account name, contact your IT team.

  4. Log on using your Cloud Account details, for example: cloud\DM1234s.smith

📌 Note: In Dimensions 3.0, users are created and managed in Access Workspace using the Workspace members feature. Under the Members tab, you can grant access to products and individual databases.

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