If you are opening Dimensions from Access Evo but Citrix does not automatically load, then please check to see if you have got Citrix listed in the displayed Microsoft app list. If you do, please select it as the default program for the files.
If you are unable to see Citrix on the list, please check to see if you have the program installed on your computer. If you do, please ask your internal IT department to delete it and reinstall it on your machine.
If you are still unable to access Dimensions after reinstalling Citrix, our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions.
When opening Dimensions, Citrix does not load (Access Hosted Clients)
Updated over a month ago