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When opening Dimensions, the error "A file that the external PDF_link.dll relies on is missing or is the incorrect version" appears

Updated over a week ago

This error message is due to the fact Dimensions was not installed by a user with full administrator rights.
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To fix the error message;

  1. Uninstall Dimensions

  2. Re-run the installation process as a user with full admin rights - you may need to speak to your internal IT if you do not have these permissions


If after installing the application as an admin user you're still getting the same error message:

  1. Uninstall Dimensions

  2. Log off of Windows

  3. Log into Windows using a full admin account

  4. Install Dimensions

  5. Log off as Windows

  6. Log into Windows as the original user

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