If you use Microsoft Edge with a custom URL for your Hosted Remote Desktop Gateway, your local PC configuration may prevent password authentication. Try copying the URL into a different browser such as Google Chrome. If the error persists, reset your password at changemypassword.accessacloud.com to request a password reset email for your CLOUD\ account. If the error continues after resetting your password, your account may have been disabled. This can happen after an extended period without logging in to Dimensions — for example, after a long break, maternity leave, or illness. Contact support. See Get support in Dimensions.
