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Error - 'The supplied user Gateway credentials failed validation for the requested service.' when making a CIS300 submission

Updated this week

In the System, Company screen, the company details that are entered here are used by Dimensions to generate the file that gets sent across to HMRC.
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HMRC requires the information in this Company screen to match the details that they have on record.
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You can log into the Government Gateway and retrieve the information from there if required.
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This includes:

  • Company Name

  • Branch ID

  • Address

  • Postcode

  • VAT Registration Number

  • Company Registration Number

As long as these all match the information that HMRC have, the submission will be successful.

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