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Error - ‘Invalid state value presented, Please contact your administrator’ in Access Evo when accessing Dimensions via the 9 dot menu

To resolve this error:

  1. Log out of Access Evo.

  2. On your chosen browser, clear your browser cache and cookies.

  3. After logging back in, you're prompted to install Citrix.

Note: You require administrator rights to install this as there are some C++ installation included in the Citrix installation.

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