Getting started
Login, Password, Install, General Guides and Common Issues (On Premise & Hosted)
168 articles
- Change a user's security profile
- Create a new user for Access hosted customers
- Clear the multi-user flags
- Set up a new ODBC Link
- Reset a user's Dimensions password
- Make a read-only security profile
- Hardware and software compatibility for 2.60a
- Error - 'Your user name (xxx) does not match the User ID (xxx) of your Accounts User.'
- Error - 'User is currently logged on'
- Compatibility with Windows, SQL, Office etc
- Create a new user (on premise)
- Error - 'Workspace returned a security error: You must be an administrator.'
- Error - 'Windows cannot access \\Client\C$'
- Error - 'Your computer can't connect to the Remote Desktop Gateway server...' (Access Hosted Clients)
- Compatibility With Windows 11
- Error - 'Your computer can't connect to the remote computer because your computer or device did not pass the network access protection requirements set by your network administrator.' (Access Hosted clients)
- Error - 'Unable to log in to the server, either your User name or Password is incorrect or you do not have permission to login'
- Error - 'User is currently logged on' (Access Hosted Clients)
- Set up security levels
- Error - 'Unable to log in to the Server, you do not have permission to login as a Windows Authenticated User'
- Error - 'Cannot alter the login 'xxxx', because it does not exist or you do not have permission' when changing a user's password
- Blank space on screen is not displayed correctly (Access Hosted Client)
- Custom processes not working as expected
- Locked out of Dimensions, get back in without asking someone to make inactive
- A user is marked as active following an application crash in Dimensions
- Change database name in database selection window (Access Hosted Clients)
- Enable a user as an aCloud/Access Evo user
- Error - 'The supplied user Gateway credentials failed validation for the requested service.' when making a CIS300 submission
- 'Rate Maintenance' button not available
- Install a service pack
- Mapping reports to file location to users local drive (Access Hosted Customer)
- Back up SQL databases
- Application icon stuck in taskbar (Windows 10)
- Error - 'Signing in via web browser…' message when logging on or viewing documents
- Error - 'You have been validated by the Server, but you do not have permission to enter Access Dimensions...' when launching Dimensions (Hosted Client)
- How many users can log into Dimensions at the same time?
- Error - 'Unable to connect to the server. Contact your system administrator...(no error text available)' (Access Hosted Clients)
- Error - 'Authentication Failure. The supplied user Gateway credentials failed validation for the requested service.' EC Sales submission
- Error - Unable to add user ' ' to this database. The error retrieved from the server was incorrect syntax near '
- Hosted user cannot log into the hosted gateway
- When trying to delete a Dimensions user, I am getting the error 'Error (0) an error occurred deleting the Active Directory user the error reported is:' (Hosted Access Client)
- Enter new unlocks or licences
- Error - 'Connection interrupted Citrix Workspace will try to reconnect for 5 minutes'
- Error - 'MyDesk failed to launch your application' (Access Hosted Clients)
- Error - 'There was a problem connecting to the remote resource...' (Access Hosted Clients)
- Enable Smart Tags in Excel
- API documentation
- License Key expiration message
- API not working
- Access Evo members assigned a User role for Dimensions cannot use Dimensions
- A new user is receiving the message "The User Id 'XXXX' has not been recognised" and cannot log in to WorkForce
- Are legacy protocols TLS 1.0 and 1.1 and SMB 1, 2 and 3 required for Dimensions
- Version 3 Unable to log in "Cannot complete request"
- Doesn't open correctly and hangs frozen
- Remote Desktop can't connect to the remote computer
- Error - ‘Invalid state value presented, Please contact your administrator’ in Access Evo when accessing Dimensions via the 9 dot menu
- Can't open Dimensions from the nine-dot menu
- Vulnerability in Microsoft XML Parser query
- Citrix Access Evo app ‘Installation unsuccessful’ error (Access Hosted Clients)
- Citrix opens two (or more) non-responsive application windows after launch
- Download Citrix Receiver on a Mac
- Hosted password policy (Access Hosted Clients)
- Change the number of decimal places in the database
- Access Dimensions on the hosted environment
- Error - 'You might be having an issue with a Citrix virtual driver (WI)'
- Citrix Error 31 SSLv3 Alert Handshake Failure
- Close a remote/hosted session when it is not responding (Access Hosted Clients)
- Restore a backup using Dimensions Administrator
- Change menu layouts
- Cannot login to Dimensions with errors
- Error - 'XXX Not Responding' when downloading expenses
- What is latest version of Dimensions?
- User account locked (Access Hosted Clients)
- Apply a hot fix?
- Using Dimensions API process to insert data not behaving as expected
- Apply a custom library?
- Updating user licenses centrally without having to redo the entire process for each user
- Using Multi Factor Authentication
- Error - 'Unable to log in to the Server...' when logging in
- Change your password (Access Hosted Client)
- Saving hosted files locally
- Schedule and take a backup using Dimensions Administrator
- Blank space on screen is not displayed correctly (Access Hosted Client)
- Set up a copy of a live database for testing
- Error: 'The Server license key does not match the Local license key'
- Font size is small and hard to read, also blurry
- Errors with the test database
- API error 'The Dimensions API is not registered for use with this Dimensions dataset' when trying to process data
- Is the 64-bit version of Office compatible with Access Dimensions?
- Error - 'Access Evo returned a security error. Authentication ERROR. Ticket HAS EXPIRED' when synchronising Dimensions to Access Evo
- Does Access Dimensions support Azure SQL?
- Install Dimensions from the FTP folder
- Error - 'Unable to log in to the Server' when trying to log into Dimensions
- Dimensions unlocks not received
- Apply a hotfix
- Create a new database
- Dimensions does not launch from Access Evo for one user
- Application freezes when attempting to login
- Cannot open Dimensions, it flickers up and disappears but stays open in the windows tool bar
- I keep losing connection to the Gateway/Access Dimensions, when using Wi-Fi
- Citrix is blank when connecting to Dimensions
- Check when the licence is going to expire
- Change font size in Dimensions 3.0
- New User Guidance
- Error - 'Cannot generate sspi context' when logging in
- v3 User showing in Access Evo but not in Dimensions user records.
- Back To Back (BTB) is not auto ticking on some products
- New Access Evo account is not creating a Dimensions account
- Error - 'PDF_DLL...' when logging in as a new user
- Does Access Dimensions CRM module support TAPI-Telephony Application Programming Interface
- What SQL tables exist in Dimensions and how do these link together?
- Installation instructions
- aCloud Expense Integration Not Working
- Error - 'The user name or password that you entered is not valid. Try typing it again.' (Access Hosted Clients)
- Unable to log into the server as a windows authenticated user
- Error - 'You have lost connection to your network/database.'
- Unable to Login as SA, Password not known
- Error - 'Your logon to the Server was successful, but the database specified needs upgrading ...'
- When opening Dimensions, Citrix does not load (Access Hosted Clients)
- Error - 'A file that the external PDF_link.dll relies on is missing or is the incorrect version'
- Windows authenticated logon 'Database name does not exist or you do not have permission to access it'
- Cursor stuck in date field after entering an invoice date
- Which ODBC Driver to use for which version of SQL Server
- Error - 'Network Connection Error, please contact your administrator'
- Why are my look ups not automatically populating
- Opens as two duplicate small windows in Access Evo and does not open properly
- Workforce - The Net column is not displayed in the DRS Batch screen for one user
- The CRM Data Entry is screen different for one user
- Error - 'The remote desktop can't connect to the remote computer' when trying to connect to a remote computer
- Error - 'This user is a Access Evo user so cannot be deleted' When Trying to Delete a User
- Single Duplicate button in Dimensions is greyed out
- We have moved all our saved PDFs to a new folder and now when trying to view them from Dimensions we get the error 'The file "<FILENAME>" is not available.'
- Set up a modified library
- Create a user in Access Evo for Dimensions
- How does the Payment Practices report calculate its figures?
- I have had another unlock key sent to me
- Altering default destination for document
- Needs Live database system to be backed up before doing Year End Process (Hosted)
- When saving to file, I can't see my local drives (Access Hosted Clients)
- Change the background in Dimensions
- Change the column widths in the enquiry screens
- Error - 'You cannot exit Dimensions at the current time, please complete the current transaction and try again' (Access Hosted Clients)
- Can't connect to Acloud from Dimensions
- Error - 'The User ID has not been recognised, please use the More button to log in'
- User cannot see database in list when selecting 'Change Database'
- Error - 'Your interactive logon privilege has been disabled. Please contact your administrator.'
- Change user password
- I can get into the gateway but unable to launch any applications (Hosted Access Client)?
- Error - 'Workspace sync app error : This operation returned because the timeout period expired'
- Error - "Unable to log in to the server. The database <dbname> does not exist or you do not have permission to log in to it" after upgrading
- Error - 'This version of Access Dimensions is only registered for X users'
- Custom integration has stopped working
- Version upgrade
- User account password expiry (Access Hosted Clients)
- Error - 'Access core executable has stopped working' when logging in
- Log4j 2 vulnerability
- Moving a database to a new server
- Technical work needing to be carried out on our system
- Reset my Password link from Access Hosted Gateway not loading (Access Hosted Client)
- Error - 'This version of access dimensions is only registered for X.' when logging in
- Creating a test database
- Add a logo into the HTML editor
- Unlock Multi-Currency functionality
- Log back in after being locked out after system crash without SA closing the user's connection first
- Is it possible to add a functionality to Dimensions?
- Delete a user in Dimensions that is linked to a FocalPoint account
- RDS Remote Log in has a security warning pop up
- Change a user's name and or email address (Access Hosted Clients)A guide on how to change a Hosted Users name or email address.