Troubleshooting
34 articles
- inXL column definitions
- Access Office Integration registration has expired
- InXL Get Data is not pulling the updated major heading category code
- InXL tab is missing from Excel
- Access tabs don't appear in Excel
- Check your AOI licence status
- Check your load behaviour is set to three
- COM add-in does not stay enabled when Excel opens
- Journal upload template connections are greyed out
- Custom journal template
- Data connection type list is greyed out
- InXL Get Data is shadowed grey
- Hosted Dimensions does not appear in AOI Administrator
- Transfer existing templates from one machine to another
- Install the FMS Connector to Upload Journals
- Re-enable the AOI add-in for Excel
- Refresh the AppData
- Remove a user who is no longer needed
- Return both actual and budget information for nominal accounts
- Replacement AOI licence
- Journal Uploader section missing in Access tab in Excel
- Journal posts fail for future periods
- Office 365 and AOI/INXL compatibility
- InXL Get Budget figures do not match the system budgets
- No databases appear in AOI Administrator
- Nominal Budget template shows no budget figures
- Password prompt appears when Excel opens
- New AOI licence triggers a Standalone Journal Template upgrade
- Re-create all user settings
- Re-create the licencing database
- Re-enable the Excel option in AOI Administrator
- Refresh, Update and Edit buttons are all greyed out on the Access tab
- Report, template or workbook performance issues
- Can not write back data on AOI Templates