Troubleshooting
33 articles
inXL column definitions
I have a message to say Access Office Integration registration has expired
InXL - Get Data is not pulling the updated Major Heading Category Code
INXL tab not showing in Microsoft Excel
Access tabs aren't appearing in Microsoft Excel
Check your licence has expired or used up its licence count
Check your load behavior is set to three
COM Addin will not stay enabled and keeps disappearing when Excel is launched
Connections for jounal upload templates is greyed out
Custom Journal Template
Data Connection Type list is greyed out
InXL - The Get Data is shadowed grey, so I cannot update it
Hosted Dimensions is not showing in AOI administrator (Access Hosted Clients)
Transfer existing templates from one machine to another
Install the FMS Connector to Upload Journals
Re-enable the AOI add in for Excel (Access tab missing from Excel)
Refresh the Appdata
Remove a user who is no longer needed
Return both Actual and Budget information for nominal accounts
Replacement AOI licence
Journal Uploader section missing in Access tab in Excel
Issues posting journal into future periods
Is Office 365 compatible with AOI/INXL? AOI states the Microsoft program is an "unsupported version"
InXL - Get Budget showing different figures and not matching the system budgets
No Databases showing in AOI Administrator (Access Hosted Clients)
Not pulling through any budget figures on the Nominal Budget template even though there are budget figures in Dimensions
Password Prompt when opening Excel
Received new AOI licence and its now wanting to upgrade my Standalone Journal Template
Re-create all user settings
Re-create the licencing database
Re-enable the Excel option in AOI Administrator
Refresh, Update and Edit buttons are all greyed out on the Access tab
Report, template or workbook performance issues