To refresh the AppData please do the following:
Open a new File Explorer window.
Delete the navigation path from the Address bar at the top.
In the Address bar enter %appdata%. Press Rtn. The file path to the ‘Roaming’ folder appears.
Open the AccessAccountingLtd folder.
Select the AccessOfficeIntegration folder.
Right-click and select Rename.
Add ‘_Old’ to the end of the folder name. Click outside the name box to save the change.
The user will now need to be re-registered, register AOI and new data connections set up, see how to create Data Connections .
If Access Analytics or Update templates have been used before the AppData refresh, they can be made to appear again by completing the following process:
Open a new File Explorer window.
Delete the navigation path from the Address bar at the top.
In the Address bar enter %appdata%. Press Rtn. The file path to the ‘Roaming’ folder appears.
Open the AccessAccountingLtd, AccessOffficeIntegration_Old, Version number folder, e.g. 5.10.18.
For Access Analytics templates, select the file AccessAccounts,AccessAnalytics,UserTemplates or for Update templates, select the file AccessAccounts,ExcelTemplates,UserTemplates.
Right-click and select Copy.
Navigate back to the AccessAccountingLtd folder and open AccessOffficeIntegration, Version number folder, e.g. 5.14.9. Right-click and select Paste.
Open Excel, select the Access tab, click Access Analytics or Setup Update Template.
Select Existing Templates and check the drop-down shows the templates expected.