If your AOI tab doesn't appear, it's because the licence has expired, or the licence count is full.
Check if the licence has expired
Click AOI Administrator then click the book icon.
Click About Access Office Integration.
In the Expiry Date field, check the date.
đ **Note:** If the date is red, the licence has expired. A new licence file key will have been sent to the named contact at your organisation. Apply it by following our article on how to register AOI. If the key is not available, contact support.
Check if you've used up your licence count
To resolve this:
Click AOI Registration then click Manage Access Office Integration users.
Click **Next**, then check the **User Licence Count** field. If the field shows 0 remaining and the user is not in the list, you can't register them.
To remove a user, select the relevant user then click Deactivate.
Click Finish.
Click AOI Administrator and make sure youâve created a data connection. If you need to create any, check our article on how to create a data connection.
Click Microsoft Excel and check the Access tab appears.