Follow this process if you want to start fresh or if you're experiencing issues with AOI.
Click the File Explorer icon.
At the top, enter %appdata% then on your keyboard, click Enter.
Select AccessAccountingLtd then right-click and select Rename.
Rename the AccessOfficeIntegration folder to AccessOfficeIntegration_OLD.
Click Enter then click AOI Registration and re-register AOI.
If you're unsure of the registration process, see the Register AOI article. At the last stage, ensure you've populated the Company Name field. If not, the registration is incomplete and you need to re-register.
Re-register the user
Once you've re-registered AOI, you need to:
Click AOI Registration then select Manage Access Office Integration users.
Click Next then select the user with the issue.
Click Deactivate selected user(s) then click Finish.
Next, you need to create a Data Connection and re-register the user. If you're unsure how to create a Data Connection or re-register a user, check out our How to create a Data Connection article.