If your AOI tab doesn't appear, it's because the licence has expired, or the licence count is full.
Check if the licence has expired
Click AOI Administrator then click the book icon.
Click About Access Office Integration.
In the Expiry Date field, check the date.
Note: If the date is red, the licence has expired. Access sends a new licence file key to the named person at your organisation. To apply this, check out our article on how to register AOI.
If the licence file key isn’t available, please raise a case online and request a new licence file key be sent to you.
Check if you've used up your licence count
To resolve this:
Click AOI Registration then click Manage Access Office Integration users.
Click Next then check the User Licence Count field.
Note: If the field shows … (0) remaining and the user isn’t in the list, you can't register them.To remove a user, select the relevant user then click Deactivate.
Click Finish.
Click AOI Administrator and make sure you’ve created a data connection. If you need to create any, check our article on how to create a data connection.
Click Microsoft Excel and check the Access tab appears.