This issue can be caused by an incorrect HTTPS Server address being used. Please ensure you are using your private server address should you have one. Your IT should hold this information.
If you are certain that you are using the correct HTTPS Server address, Support will need to check some configuration settings. Therefore please raise a new case online and reference the title of this article and please include the name of the database(s) you are expecting to show.
No Databases showing in AOI Administrator (Access Hosted Clients)
Updated over 2 months ago