If you're seeing a difference in your aged creditors report when compared with your trial balance figure, make the following checks:
Confirm that any journals posted into the control account for the period net to zero. If they do not, this can cause a difference between the creditors report and the trial balance.
Confirm you have included figures for all relevant accounts in your total.
Check whether allocation periods need adjusting using allocation correction, particularly if allocations cannot be moved to an earlier period.
If you've checked your accounts and cannot find any reason for the discrepancy in figures, gather the following information from your software:
Which period the two sets of figures last matched in.
The total value of the discrepancy.
The nominal codes for the affected accounts on your trial balance.
The name of the affected database.
Once you have gathered this information, contact support. See Get support in Dimensions.
đ Note: Provide all of the above information when contacting support so engineers can begin investigating without follow-up.