If you're seeing a difference in your aged creditors report when compared with your trial balance figure, make the following checks:
Any journals posted into the control account for the period balance back to zero. If this is not the case, it may cause a difference between your creditors report and your trial balance figures.
You've included the figures for all relevant accounts when totaling your figures.
Check to see if your allocation periods need adjusting via allocation correction. If you're unable to move the allocations as they should be in an earlier period.
If you've checked your accounts and cannot find any reason for the discrepancy in figures, gather the following information from your software:
Which period the two sets of figures last matched in.
The total value of the discrepancy.
The nominal codes for the affected accounts on your trial balance.
The name of the affected database.
Once you have the above, please raise a new case online referencing the title of this article.
Note: Our engineers need to be provided with this information before they can investigate and progress your issue.