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Error - 'Printer not activated 41, 30, or 31'

This error can appear for several reasons. Start by checking which printer components are installed on your computer.

  1. Press the Start key.

  2. Type Devices and Printers into the Start menu search.

  3. Click Devices and Printers.

  4. The following should be listed:

    • Access UK Ltd. PDF Printer v4.5 (version number may vary depending on your release of Dimensions).

    • Amyuni Document Converter.

If the Access UK Ltd. PDF Printer is not present, uninstall Dimensions and reinstall it using an account with full domain administrator privileges. If the Amyuni Document Converter is not present, follow these steps:

  1. Go to the Dimensions install directory. By default this is: C:\Program Files (x86)\Access Applications\Dimensions\Accounts.XX, where XX is your version number.

  2. Find and double-click Install.exe in this folder. This installs the Amyuni Document Converter.

  3. When successful, a dialogue appears: 'Printer Setup Succeeded'.

  4. 📌 Note: If the dialogue does not say 'Printer Setup Succeeded', repeat this step while logged in as a domain administrator.

  5. To licence the Amyuni Document Converter, press the Start key.

  6. Type Devices and Printers into the Start menu search.

  7. Click Devices and Printers.

  8. Right-click the PDF Printer or Document Converter you need to register and click Printing Preferences.

  9. On the right, click the ellipsis (…) icon.

  10. In the Licensed to field, enter: Access Accounting Ltd. (include the full stop).

  11. Enter the following activation code into the box:

    • 07EFCDAB0100010003C55B7967E6C88AEC8F96868B3A0F4C9ED5301BDB50C4E9CB33FFB29B2D8256FECC558E640A5DEB681FC181799542EC4D975920135B24

  12. Click OK on the License window.

  13. Click OK again.

📌 Note: If at any point you see a message saying changes cannot be made, repeat the steps while logged in as a domain administrator.

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