To receive password expiry notifications and reset their password, a user must first enrol on the self-service platform. When a password is about to expire, an automated email from Access notifies the user 10 days in advance. These continue daily until the password is updated or expires. The emails contain a link to the Hosted Logon Self-Service page where the user can log in and change their password using the Change Password tab. If a password has already expired, the user can still visit the Hosted Logon Self-Service page and use the Reset Password link. The user will not be able to log in to FocalPoint until this is done. If the user has not enrolled their email address and their password has expired, contact support. See Get support in Dimensions.
