If you can sign in to Access Workspace but see this error, your Workspace account does not have permission to access Access Document. An administrator needs to update your permissions:
Log in to the Access Workspace website.
Click the person icon in the top right to open the Members section.
Find the user who needs their permissions updated. Click the ellipsis button on their profile and click Manage Roles.
Under Access Document, set the user's role to User with Client Access.
If the permissions are already correct, also try setting the authentication credentials for Access Document in Dimensions: Ribbon menu:
Click System in the main menu.
Click User Records.
Locate the user who cannot connect to Access Document.
Click Options.
Click Set ADM User.
Enter the user's current Workspace email address in User Name and their current Workspace password.
Click OK.
Classic/module menu:
Click System Control in the navigation bar.
Click Users, then User Records.
Continue from step 3 in the ribbon menu steps above.
If the issue persists, confirm whether ADM Launcher 3.10.07 is installed. Switching to ADM Launcher 3.10.05 may resolve it. Contact support for assistance. See Get support in Dimensions.