Check whether your balances agree by viewing the Company Snapshot within Dimensions.
The Snapshot adds up the balances of all the customer and supplier records and compares them to the future-most balance on the sales and purchase control accounts. It also validates the Trial Balance by adding up the balances on all of the Nominal Accounts. You can run this by doing the following:
Click on the System tab.
Click Company.
In the Record section, click Snapshot.
Click the Validate, set of old scales icon. A dialog appears asking the user to validate the Snapshot.
Click Yes.
If these do not match, various investigations will need to be done on the Dimensions database, so please raise a new case online and reference the title of this article. Please include if known, the best way to obtain a copy of the Dimensions database.