đ Note: This solution only applies to Dimensions MAPI email configuration.
First thing to check is to confirm the correct MAPI e-mail related settings in Dimensions.
â
If you are running Dimensions via a remote or virtual desktop, then, if possible try running Dimensions installed directly on the userâs PC to see if they have the same issue.
â
If it works with Dimensions installed on a PC, then it points to the issue being with the way the remote / virtual machine/profile has been configured.
â
If you also use Access Office Integration (AOI), it is also worth checking the AOI configuration/registration by using the AOI Administrator application. If you get any errors shown in the AOI administration application you may need to re-register the AOI application licence.