To resolve this issue - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any issues with contacting us, please see the following Get support in Dimensions.
Please include:
The affected account or accounts.
The transaction numbers for the relevant transaction.
A screenshot of the aged report showing the issue.
It will also be necessary carry out the investigation and correction on a copy of the database before being applied to the live database. If the database is not hosted by Access, please include details of how to obtain a copy of the database.