Assistance to un-allocate transactions (fully allocated)

Users are only able to un-allocate and re-allocate transactions into a later period.
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It is possible for support to fully un-allocate a transaction, so that it can be re-allocated by the user to an earlier period, so please raise a new case online and reference the title of this article, please include if known, the audit references for the transaction involved.
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It will also be necessary carry out the investigation and correction on a copy of the database before being applied to the live database. If the database is not hosted by Access, please include details of how to obtain a copy of the database.