This error can be caused by the Crystal Reports print engine version. Switching to Crystal v9 on the affected machine often resolves it.
Go to Add or Remove Programs, find the Dimensions app, and click Modify.
On the wizard, click Next, then choose Modify.
On the custom setup screen, disable Crystal v11 by clicking it and selecting This feature will not be available. Enable Crystal v9 by clicking it and selecting This feature will be installed on local hard drive.
Click Next, then Install. Dimensions is now configured to use Crystal v9.