This error can occur for several reasons. Try the following steps in order.
Enable or disable the Always Use Printer Set On Crystal Report setting
Click System, then Options, then System Control Options, then Documents.
Next to Crystal Documents, click the blue arrow.
Click Always Use Printer Set On Crystal Report and toggle the setting.
Check other possible causes
Ensure the user is connecting to the internet using a cable rather than wireless.
Ensure the Windows version is compatible with the installed version of Dimensions.
Try selecting a different printer or PDF printer.
Switch Crystal Reports engine from v11 to v9
Exit out of Dimensions.
On the computer, click Start.
Search for and click Add or Remove Programs.
Find and select Access Dimensions.
Right-click and select Change. The Installer opens.
Click Next.
Select Modify, click Next. Under Crystal Reports Print Engine there will be Crystal v9 and Crystal v11.
To disable Crystal v11, next to Crystal v11, use the drop-down and select This feature will not be available.
To enable Crystal v9, next to Crystal v9, use the drop-down and select This feature will be installed on local hard drive.
Click Next, Install, Finish.
Log in to Dimensions and check whether the error persists.
If these steps don't resolve the error, or if they cause new errors to appear, reverse the steps to re-enable Crystal v11. Our support team will need to investigate further. For help contacting us, see Get support in Dimensions.