Slow loading of Crystal Reports documents is often caused by the printer saved with the report.
Check whether the printer saved on the report is one that all users can still access. If not, edit the report in Crystal Reports Designer and change it to an available printer.
If the Always use printer set on Crystal Report option is enabled in Dimensions and is required, all affected reports will need to be edited.
If the setting is not needed, change the page setup on the reports to No printer. Crystal Reports Designer is required for this.
If you do not have Crystal Reports Designer, skip to the print driver fix below — that does not require Designer.
The issue may also be caused by the Crystal Reports print driver version. To switch the driver:
Close Dimensions.
Launch the Dimensions installer (or go to Add or Remove Programs, select Dimensions, then Modify). A Modify, Repair, or Remove window appears.
Click Modify, then click Next. A list of components appears.
The Crystal Reports Print Engine options are at the bottom. The version without a red cross is currently installed.
Click the red cross icon next to the version you want to install and select This feature will be installed on local hard drive.
For any other Crystal Reports print driver versions listed without a red cross, click the icon and select This feature will not be available.
Click Next.
Click Install.
Click Finish. The new Crystal print driver is used next time Dimensions starts.
If neither the printer configuration nor the print driver change resolves the issue, raise a support case. Include the name of the affected report, the Crystal Reports version installed, whether the issue affects all users or just some, and whether it started after a specific change such as a system update or printer replacement.