The Expenses button is missing for one of two reasons: the user record is not correctly configured for Access Evo, or the user's security profile does not include Expenses permissions. Work through the checks below in order.
Click the System tab, then click User Records.
Click Options.
If aCloud/Access Evo User is already ticked, close the dialog. If not, continue:
Click Edit.
Tick aCloud/Access Evo.
Click Save.
If the Expenses option is still not visible on the Creditors ledger, check the user's security profile permissions:
Click the System tab, then click User Records.
Note the profile assigned to the user who cannot see the Expenses tab.
Close the window.
Click Profiles.
Use the green Previous or Next buttons to navigate to the user's profile.
Expand Purchase Ledger > Transactions.
Check whether aCloud Expenses has a tick next to it.
If it shows a red cross, click Edit in the ribbon.
Click aCloud Expenses. The cross changes to a tick.
Click Save.
If the user has the correct permissions but still cannot see Expenses, synchronise Dimensions with Access Evo:
Click the System tab, then click Data Utilities.
Click Synchronise aCloud or Access Evo Apps.
Sign in to Access Evo when prompted.
If the Synchronise option is not visible in Data Utilities, enable it in the user's security profile:
Click the System tab, then click User Records.
Note the profile assigned to the user.
Close the window.
Click Profiles.
Navigate to the user's profile using the green Previous or Next buttons.
Expand System Control > General > Data Utilities.
If Synchronise aCloud Apps is disabled, click Edit in the ribbon.
Click Enabled.
Click Save.
If the issue persists, refresh the Access Evo credentials:
Click the red icon and select Change Password (or click Info > Change Password in the classic/module menu style).
Click Access Evo Logon Details.
Enter your current Access Evo user ID and password.
Close the browser window and return to Dimensions.
If the user has all the correct permissions but the button still does not appear, check the JSON file:
Confirm the user has all the correct permissions.
Open File Explorer and navigate to: C:\Program Files (x86)\Access Applications\Dimensions\Accounts\[version]\External
Check the size of the JSON file in that folder. If it is around 70 KB, it needs replacing.
Contact support to obtain the correct 150 KB JSON file and replace the existing one.
Once replaced, synchronise Dimensions with Access Evo:
Click the System tab, then click Data Utilities.
Click Synchronise aCloud or Access Evo Apps.
Sign in to Access Evo when prompted. After the sync completes, the Expenses button should appear.
If the Expenses button still does not appear, contact support. See Get support in Dimensions.