To receive password expiry notifications and reset their password, a user must first enrol on the self-service platform. When a password is about to expire, an automated email from Access notifies the user 10 days in advance. These continue daily until the password is updated or expires. The emails contain a link to the Hosted Logon Self-Service page where the user can log in and change their password using the Change Password tab. If a password has already expired, the user can still visit the Hosted Logon Self-Service page and use the Reset Password link. The user will not be able to log in to FocalPoint until this is done.
