To resolve this issue - our support team will need to investigate, run scripts or liaise with the hosting or development teams.
Please include:
The affected account or accounts.
The transaction numbers for the relevant transaction.
A screenshot of the aged report showing the issue.
It will also be necessary carry out the investigation and correction on a copy of the database before being applied to the live database. If the database is not hosted by Access, please include details of how to obtain a copy of the database.