Sales ledger
A transaction process won’t fully complete if a rollback occurs. A rollback occurs as a result of an issue or error during a transaction posting.
The user who originally processes the order is linked to the transaction, waiting for them to complete the original operation.
To establish which transaction or transactions are causing the issue:
Click Selling then click Orders.
Check orders for an R next to the order number.
If you find any, log into the system as the user who processed the order then process them from the batch.
If neither of the batches shows any transactions with an R status, we can assist in identifying the transactions that are in rollback so that you can try to process them in Dimensions.
For us to do this, please raise anew caseonline and reference the title of this article.
Note: Once support identify the transaction or transactions that are in rollback, try and process them.
Purchase ledger
If you receive the same error when performing a year end with purchase ledgers, follow the steps above rather than clickingSelling, clickPurchasing.