This error means an invoice or transaction failed to process through the ledger and has been recorded in the error log. Common causes include a closed posting period, a batch conflict, or a data-level issue that requires the support team to investigate.
Before contacting support
Work through these checks first. They will help you resolve the issue if it is period- or batch-related, and give support the information they need to investigate quickly if it is not.
1. Find the exact error in the error log
Open the error log and note the following — you will need this when contacting support:
The exact error message shown
The invoice reference number(s) affected
Whether the issue affects one invoice or multiple
2. Check your posting period
In the affected ledger (Sales, Purchase, or Nominal), go to Processing > Period Controls. Check that the date on the affected invoice falls within an open posting period. If the period is closed for that date, the invoice cannot be processed until it is reopened.
3. Check for rollback transactions (period end scenarios)
If this error appears during or after a period end, it may be caused by a rollback transaction in the Nominal Ledger batch rather than a data-level error. See the article Error - 'You cannot continue with the Period End as there are rollback transactions in the current batch (Nominal Ledger)' for self-service steps to identify and resolve this.
If the issue persists, contact support
If none of the above resolves the issue, our support team will investigate, run scripts, or liaise with the hosting or development teams. Have the following ready when you contact us:
The exact error message from the error log
The affected invoice reference number(s)
Whether the issue affects one invoice or multiple
Which ledger is affected (Sales, Purchase, or Nominal)
Whether the invoices are linked to a third-party integration such as FocalPoint or Capture
For help contacting support, see Get support in Dimensions.