These errors appear when a user did not close Dimensions correctly while processing a transaction — for example, after a power cut or unexpected shutdown. If you are seeing any of the following errors:
'Another user processing transaction'
'Another user allocating transactions'
'Nominal Ledger transactions entered by user X are currently being posted'
'Another User is currently posting the Nominal Ledger Batch'
'Another User is already reconciling transactions to this Nominal Bank'
'Another user is currently editing this Project'
'This Order is currently being processed by another user!'
'Some selected transactions are being processed by another User. Do you want to continue?'
'Some selected Orders are being processed by another User. Do you want to continue?'
Transactions include, but are not limited to:
Purchase Ledger Cheques
Purchase Orders
Sales Orders
Bank Reconciliation
Sales Ledger
Project Records
⚠️ Warning: Do not use this routine if a period-end or year-end has crashed or frozen. Contact our support team to investigate. See Get support in Dimensions.
Follow these steps to clear multi-user flags.
Login as the ‘sa’ or 'Hosting Admin' or a user with an equivalent or master security profile.
Ensure all other users are logged out of Dimensions.
Confirm all users are logged out at System Control > Users > User Records.
📌 Note: Take a recent backup of the Dimensions database before proceeding. If you are unsure how to do this, contact your IT service provider. Hosted customers have backups taken automatically every 15 minutes.
Click System Control.
Click Data Utilities.
Click Clear Multi-User Flags.
In the ‘Multi-User Flags’ window, tick the ‘All Multi-User Flags’ tick box.
Click the Green Tick.
This will run through and clear all the multi-user flags in the Accounts Database.
📌 Note: Read any messages that appear during the process.
🧓 Tip: If selecting All Multi-User Flags doesn't work, try selecting the affected module and system options individually.
This error can also be resolved by posting the affected transactions. If the issue persists, see Get support in Dimensions.