A rollback occurs when an error during transaction posting means the process did not complete fully. The transaction remains linked to the user who originally processed it — the system is waiting for them to complete the original operation. To identify which transaction is causing the issue:
Open the Sales Orders Process Batch screen via Selling > Process Batch > Orders.
Check the batch for any transactions listed with an R next to the Order/Credit Note number.
If any appear, log in as the user who processed the transaction and process those transactions from the batch.
If no transactions have an R status, repeat steps 1–3 for Credit Notes and then for the Debtors/Sales Ledger Post Batch screen.
If neither batch shows transactions with an R status, contact support — they can identify the rollback transactions and help you process them in Dimensions. See Get support in Dimensions. Wherever possible, rollback issues should be resolved by processing within the software.
📌 Note: Support cannot simply clear rollback transactions — this can cause serious issues with your nominal balances and may lead to further errors during a later year end. If the transactions cannot be processed in Dimensions, support will need a copy of your database. Any resolution must be tested on a copy before changes are made to your live data.