A rollback occurs when an error during transaction posting means the process did not complete fully. The transaction remains linked to the user who originally processed it — the system is waiting for them to complete the original operation. To identify which transaction is causing the issue:
Open the Nominal Ledger batch (Financials).
Check for any journals listed with an R next to the transaction.
If any are found, log in as the user who processed the journal and attempt to post it from the batch.
If no journals show an R status, repeat steps 1–3 for the recurring journals batch.
If neither batch shows an R status, contact support. They can identify the rollback transactions and help you process them in Dimensions. Wherever possible, rollback issues should be resolved by processing within the software. See Get support in Dimensions.
📌 Note: Support cannot simply clear rollback transactions — this can cause serious issues with your nominal balances and may lead to further errors during a later year end. If the transactions cannot be processed in Dimensions, support will need a copy of your database. Any resolution must be tested on a database copy before any changes are made to your live data.