With Cancellation Reasons, when enabled in System Sales Order Options, you are able to define a list of reasons for cancelling a Sales Order so you can pick from a pre-defined list rather than needing to key a reason each time. Once set, you can pick a reason for cancellation when closing a Sales Order or Sales Order detail line.

When you Process Batch Orders and select to Close Order or Close Line from the Sales Order Batch Detail window, you are prompted to select a Cancellation Reason where you can pick one of the pre-defined reasons or create a new reason. The reason is saved against the Order/ Line, and can be tracked and analysed on the associated Completed Order with Cancellation Reasons report.

The Cancellation Reasons window comprises a list of existing reasons. Using the fields below the list, you may enter new reasons, consisting of a Code and a Description; you are also able to edit and delete existing reasons.