When a PDF document, for example an invoice or credit note, is generated and emailed from Dimensions version 2.60a and above, the main content of the attachment may appear as unreadable for some customers.
These PDFs are not corrupt as can be seen when they are viewed with the latest (as of April 2021) version of Adobe's Acrobat Reader DC application where the content is perfectly legible.
The solution is to upgrade to the very latest version of the Acrobat Reader DC application which is available as a free download from Adobe's web site. This should be implemented for the end users of Dimensions and also the end customers receiving the emailed PDF files.
If the issue persists for end users of Dimensions 2.60a following the above, then please raise a new case online and reference the title of this article.
Emailed PDF documents contain random illegible characters
Updated over a week ago