📌 Note: Dimensions must be installed as an administrator. The end user must also have access permissions to the installation folder — for example: C:\Program Files (x86)\Access Applications\Dimensions\Accounts\[version].
Go to C:\Program Files (x86)\Access Applications\Dimensions\Accounts\[version].
Right-click the Install application and click Run as administrator. The Amyuni Document Converter setup runs.
Once complete, follow the steps in Error - Printer not activated (codes -41, -30, -31) to licence, authenticate, and activate the Access printers. If printer errors persist, or a new error with code -41 appears, the Windows user may not have sufficient rights to control the Access PDF printers. Follow the steps below.
Log out of Dimensions and all other applications.
Click the Start menu.
Search for Control Panel.
Click Devices and Printers.
Right-click Access UK Ltd. PDF Printer v4.5 and click Printer Properties.
📌 Note: Administrator credentials may be required.
Click the Security tab.
Click the first entry in the Group or user names list.
Tick Allow Print, Manage the Printer, and Manage documents.
Repeat for each group or user name in the list.
Click Apply, then OK.
Repeat steps 5–10 for the Amyuni Document Converter printer.
Following all of the above, if Dimensions can use the printer when being ran as admin, but cannot run for another windows user, then this may be due to a Windows conflict causing a bug with the Amyuni driver.
(If this issue persists, please request your IT to follow the below.)
For example, when upgrading a PC to windows 10 from another OS, or even between different Windows 10 editions, the windows upgrade process does not retain permissions on these registry keys, or in some cases deletes these registry keys.
This is a not a deficiency in our product but rather an issue in the windows upgrade process, and Windows 10 is failing to assign the correct permissions.
The default licensing information used by the Amyuni (PDF) Document Converter Printer will write all of the printer information/settings to the (HKEY_CURRENT_CONFIG) registry key, and this key is read and written to each time the PDF Converter is accessed.
These keys are also common for all users, and all users of the Access PDF / Amyuni Printer must have at least read/write privileges to the "HKEY_CURRENT_CONFIG\Software\<Printer Name>" and "HKEY_CURRENT_CONFIG\Software" keys in the registry.
NOTE: “Printer Name” is the printer name that the Amyuni Printer has been assigned to.
Ensure to give "HKEY_CURRENT_CONFIG\Software\<Printer Name>" the “Everyone” group Full Control.
Note: If the key happens to be missing, then it will need to be manually re-created.
Note -
This advice is provided directly by Amyuni - sources:
https://www.amyuni.com/forum/viewtopic.php?t=2902
https://www.amyuni.com/forum/viewtopic.php?t=2741
https://www.amyuni.com/forum/viewtopic.php?t=3021
https://www.amyuni.com/forum/viewtopic.php?t=2921