If a Purchase Invoice Register (PIR) entry is wrongly assigned to an approver who then rejects it, the entry can become stuck in limbo as the user is not able to either delete the entry or approve it to allow it to proceed through the system.
However, there is a way out of this and the way is to change the approver.
Where the Entry is for Purchase Orders:
Go to the Creditors Tab.
Notice the section called Invoice Register.
Click on the button called Match.
Select Match Order.
On the Invoice Register Selection Screen, tick the Include Matched Invoices option.
Locate the order.
Double click on it to load the Purchase Order Matching window.
Search for the Purchase Order is it currently matched to.
Double click this order to reset the matching status to NO then click on the green tick.
Go to the Creditors Tab.
Notice the section called Invoice Register.
Click on the button called Amend Entries.
The order will no longer show as rejected.
Edit the order and re-save it; the user will now be able to select any valid approver.
Go back to the Match to Orders window and match the entry to a purchase order in the normal way.
Where the Entry is for Purchase Ledger:
Go to the Creditors Tab.
Notice the section called Invoice Register.
Click on the button called Amend Entries Edit the order.
Remove and re-add one or more of the detail lines.
Save the order, and it should now be possible to select any valid approver.