If a user cannot see their Crystal Reports in Dimensions, start by comparing their file path settings with a colleague who has the correct setup.
Log in to an account that has access to System and User Records.
On the ribbon, click System, then User Records.
Click the colleague who has the correct setup.
Click the Options icon (next to the printer icon).
Click Edit at the top of the Options window.
Click the blue arrow next to either Crystal Reports location or ACD documents location and note both paths.
Return to User Records and click the user who is missing the reports.
Click the blue arrow next to the same location fields and compare the paths.
If the path is missing or different, enter the colleague's file path and click Save.
Click the Save icon.
If the file path is correct but the user still cannot see the documents:
Confirm the user has access to the network location. If the network drive is not mapped, it needs to be mapped for the user.
Open File Explorer. Click Map Network Drive, or right-click This PC and click Map Network Drive.
Select the correct drive letter and navigate to the parent folder of the file path — for example, if the path is Program Files\Access Applications\Dimensions\, navigate to where Program Files is visible.
Click Finish. The network drive is now mapped.
If the file path is blank for both users, copy the ACD or Access Reports folder from the colleague's machine (typically at C:\Program Files\Access Applications\Dimensions\). Back up the corresponding folders on the affected user's machine, then copy the folders from the colleague's machine into the same location on the user's machine.