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Error - 'You cannot change to a delivery address without a VAT Registration Number once details have been entered.'

Updated over a week ago

This error appears when an address being used does not have a VAT Registration Number. It may be that one of the addresses on an account does not have a VAT Registration Number. To check this please follow the steps below:
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  1. Go to the Creditors or Debtors tab (depending on if this relates to a supplier or customer)

  2. Click Suppliers or Customers

  3. Click the account with the affected address

  4. Click the Address button in the record section

  5. Select the affected address and click the edit button

  6. Click the VAT button in the record section

  7. Enter the required VAT Registration Number

  8. Click save

After this has been filled out and saved, you should now be able to use the address as expected.

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