Most SMTP issues in Dimensions are due to incorrect server configuration, but they can be due to an issue with Dimensions itself.
If the SMTP server being used by Dimensions requires TLS 1.2 then for Dimensions versions prior to 2.60 please speak to your account or customer success manager about upgrade options.
Note that timeout errors may have a more obvious solution so we ask you to please raise a new case online and reference the title of this article and please include details of a statement that produces the error.
SMTP statements fail to send via email and produce errors
Updated over a week ago