Usually this will be down to internal IT settings blocking the connection and will need to be investigated by your own IT support.
If any assistance is required our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions.
Note: depending on your specific situation and need, you may require consultancy and so you would need to discuss this with your Account Manager and/or Customer Success Manager. In the event of this our technical team should be able to clarify on this for you.
When logging into remote desktop connection for Hosted Dimensions it does not load Dimensions (Access Hosted Clients)
Updated over a month ago