Check whether your balances agree by viewing the Company Snapshot within Dimensions.
The Snapshot adds up the balances of all the customer and supplier records and compares them to the future-most balance on the sales and purchase control accounts. It also validates the Trial Balance by adding up the balances on all of the Nominal Accounts. You can run this by doing the following:
Click on the System tab.
Click Company.
In the Record section, click Snapshot.
Click the Validate, set of old scales icon. A dialog appears asking the user to validate the Snapshot.
Click Yes.
If these do not match, our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions.