Using multi currency
It is possible to post transactions to a supplier account in multiple currencies. It is also possible to enter these transactions with a 0 in one of the currency fields. For example, £50 and €0.
This will cause the transaction to only appear with a value of £50 when the transactions are shown as their £GBP value. When the transactions are listing using their €EUR value it will show a value of €0.
In this situation, the total balance for an account will be £50, but when the list of transactions is displayed in €, the total of the outstanding column for the transactions will be 0.
To change the view:
Open the Transactions window for the supplier in question. A new window appears with a grey bar along the top.
On the right of the grey bar, use the drop-down and select the different currencies from this list. This will allow you to see the transactions that have a value in one currency and not in another.
Not using multi currency (or the above didn't resolve the issue)
To resolve this - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions.