User is not seeing approver selection screen on Invoice Register (PIR) submission

When Dimensions submits a PIR entry for approval (and your approval takes place in FocalPoint) Dimensions communicates with FocalPoint in order to show you a list of approvers. If you are not seeing the expected list at all (and other users are), please check your antivirus settings as this can disable communication between Dimensions and FocalPoint.
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If you need assistance checking this, please refer to your internal IT team as it may be necessary to add an exception to your antivirus to allow communication to take place.