First step is to check that the customer is still set up correctly for EDI as follows:
Ribbon style menu:
Select Customer from the main menu
Navigate to the affected customer
Click the right Scroll button to display the Comms tab
Ensure the customer has the correct codes in the EDI Details for ANA / EAN Location and Delivery Location Code
If they are missing/empty, then populate the fields as required, by clicking Edit, update the fields and then click Save
Classic/Module Menu style menus:
Select Sales Ledger from the navigation bar followed by Records, Customer
Navigate to the affected customer
Click the right Scroll button to display the Comms tab
Ensure the customer has the correct codes in the EDI Details for ANA / EAN Location and Delivery Location Code
If they are missing/empty then populate the fields as required, by clicking Edit, update the fields and then click Save
If the Customer is/was already set up for EDI correctly and the invoices are not appearing, then to resolve this issue Support will need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the EDI transfer affected (Customer Code and Invoice Numbers).