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To resolve this issue Support will need to do some investigations on the hosted environment. Therefore please raise a <a href="https://access-support.force.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article and please include details of the missing BACS export file.

Access Hosted - Missing a BACS export file, cannot find where it was saved

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