There are a few Scenarios that can cause this to happen:
The Location is not set on a detail line on the order (Please check this)
There is no Site code present on the Sub analysis/Location within the "Stock Records"
If not above then it is likely that there is stock allocated to orders that have already been delivered or orders that have been closed.
In The Event of Location not set on the detail line please do the following:
Go to Selling or Purchasing and click Orders (this is your batched orders)
Highlight the order with the issue and click Edit
Highlight the line that has the stock that will not allocate (Please note there may be more than 1
Check that a Location is present.
To know if there is no site code on your location first please check if you can manually allocate the stock:
Go to Stock Control
Go to Delta WMS
go To Warehouse Allocations
Search for the Stock Code with the issue and see if the Physical shows the amount on the stock record or is 0
If the Physical is 0 and available to allocate is 0 follow the next steps, if the physical is correct but you cannot allocate, please see the steps for stock allocated to orders that have already been delivered or orders that have been closed
In the Even the Site code is missing (0 physical stock available to manually allocate)
Go to Stock Control
Open Stock Records
Find the stock record that has the issue
Click Sub analysis
Highlight the Location you use for your Delta Site
Add the Site Code to the Sort key of the Location
You should then be able to go back and Manually allocate, or the system will automatically allocate this for you
In The Event that the above has not helped It is likely that there is stock allocated to orders that have already been delivered or orders that have been closed.
This can be prevented by ensuring stock is unallocated from an order that will not then go through the Dim-Delta plugin.
If there is not order to unallocate from then Please raise a new case online and reference the title of this article and include the stock code affected.