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Auto bank reconciliation is showing reconciled transactions as unreconciled when using the Unreconciled - All view

Updated over a week ago

If you are seeing an issue like this, please check the Statement Ref field shown on the auto bank rec screen.
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If the reference you are seeing when setting All Statement - Unreconciled is different to the number shown when selecting Current Statement - All, this usually indicates that the statement line features on two imported statements.
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You will need to check both statement references and remove one of them using the below process:

  1. Use the Bank Reconciliation screen to search for and load the relevant statement (by either entering the reference in the statement ref. field, or by using the magnifying glass to search for the statement.

  2. Ensure that the selection is set to Current Statement - All

  3. Ensure that none of the statement lines are reconciled

  4. Select the Delete button

The statement will then be removed from the system.

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